← Back to FitPro

Frequently Asked Questions

Updated June 17, 2026

How do I cancel my subscription?

Open Settings → Subscription → "Manage subscription". That opens the Stripe billing portal where you can cancel anytime. Your access continues until the end of the current billing period; you won't be charged again.

Will I get a refund?

If you subscribed on the web: within 7 days of your first charge, yes. Email support@getfitpro.app and we'll process a full refund. After 7 days, fees are non-refundable but you can cancel future renewals anytime. If you subscribed through the iOS App Store, refunds are handled by Apple at reportaproblem.apple.com.

Are the AI workout plans safe?

They're a starting point, not medical advice. The AI doesn't know your full medical history. Always consult a doctor before starting any exercise program, especially if you have an existing health condition. See the Medical & Fitness Disclaimer for details.

How accurate is the macro estimation?

It's a reasonable estimate based on typical preparations. For weight loss or competition prep where precision matters, weigh your food and use a nutrition database like USDA FoodData Central as the source of truth.

Where is my data stored?

In Supabase, our database provider. Servers are in the US. Your data is encrypted in transit and at rest. We never sell or share it. Your fitness data is never shared with payment processors. See the Privacy Policy for the full breakdown.

Can I export my data?

Yes. Settings → Your Data → "Download my data" gives you a JSON file with everything we store about you.

Can I delete my account?

Yes — Settings → Your Data → "Delete my account". You'll be signed out immediately and your account is queued for permanent deletion 30 days later. Sign back in during that window if you change your mind. This permanently removes your profile and your login. Cancel any active subscription first via the billing portal, otherwise you may continue to be charged after deletion.

What's the difference between AI Coach and My Trainer?

AI Coach is the always-on assistant — it answers in seconds using an LLM. My Trainer is a real human (currently the FitPro creator, with more trainers coming). Use AI Coach for quick questions; use My Trainer for plan adjustments and personalized guidance.

Why does the workout / meal plan take so long to generate?

The AI is producing thousands of detailed tokens — exercises, sets, reps, ingredients, macros, the works. Generation takes 20-60 seconds. Once generated, the plan is saved right away and reloads quickly.

How do I install FitPro on my home screen?

iPhone: tap Share button → "Add to Home Screen" → Add. The FitPro app now lives on your home screen and opens like a native app, no browser chrome.

I have another question.

Email support@getfitpro.app — we aim to reply within 24 hours. For privacy or data requests, email privacy@getfitpro.app.