If you subscribed in the iOS app, your subscription is billed by Apple: cancel it in Settings > Apple ID > Subscriptions, at least 24 hours before the end of the current period. If you subscribed on our website, open Settings → "Manage subscription" to reach the Stripe billing portal. Either way, access continues until the end of the period you have already paid for, and you are not charged again.
Within 7 days of your first charge, yes. Email support@getfitpro.app and we'll process a full refund. After 7 days, fees are non-refundable but you can cancel future renewals anytime. For subscriptions billed by Apple, refunds are handled entirely by Apple at reportaproblem.apple.com — we cannot issue them on Apple's behalf.
Yes, and we would rather you know before you pay. A standard subscription includes up to 30 AI Coach messages a day (600 a month), up to 30 photo macro scans a day, and one new workout plan, grocery plan, and weekly insight a day. If you hit a limit, that feature pauses until it resets — everything else keeps working.
They're a starting point, not medical advice. The AI doesn't know your full medical history. Always consult a doctor before starting any exercise program, especially if you have an existing health condition. See the Medical & Fitness Disclaimer for details.
It's a reasonable estimate based on typical preparations. For weight loss or competition prep where precision matters, weigh your food and use a nutrition database like USDA FoodData Central as the source of truth.
In Supabase, our database provider. Servers are in the US. Your data is encrypted in transit and at rest. We never sell or share it. Your fitness data is never shared with payment processors. See the Privacy Policy for the full breakdown.
Yes. Settings → Your Data → "Download my data" gives you a JSON file with everything we store about you.
Yes — Settings → Your Data → "Delete my account". You'll be signed out immediately and your account is queued for permanent deletion 30 days later. Sign back in during that window if you change your mind. This permanently removes your profile and your login. If your subscription is billed by Stripe, deleting your account also cancels it. If it is billed by Apple, you must cancel it yourself in Settings > Apple ID > Subscriptions — deleting your FitPro account does not cancel an Apple subscription, and Apple will keep charging you until you do.
The AI Coach is an always-on assistant that answers questions about your workouts, nutrition, and progress in seconds using an LLM. It's general fitness and nutrition information, not medical advice or a substitute for a licensed professional.
The AI is producing thousands of detailed tokens — exercises, sets, reps, ingredients, macros, the works. Generation takes 20-60 seconds. Once generated, the plan is saved right away and reloads quickly.
iPhone: tap Share button → "Add to Home Screen" → Add. The FitPro app now lives on your home screen and opens like a native app, no browser chrome.
Email support@getfitpro.app — we aim to reply within 24 hours. For privacy or data requests, email privacy@getfitpro.app.